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Town Announces New System for Accepting Online Tax Payments

MEDIA CONTACTS: Gordon Tepper, Rebecca Cheng and Michael Anderson | (516) 869-7794

Town Announces New System for Accepting Online Tax Payments  

North Hempstead, NY – Town of North Hempstead Receiver of Taxes Charles Berman announces beginning June 1, 2022 residents of the Town paying their School and General taxes online, will be using a new system hosted by CSG Forte. The Office of the Receiver of Taxes will continue to accept E-Checks and major credit cards (Visa, Mastercard, American Express and Discover). Additionally, we will also be accepting Master Card and Visa debit card payments.

The new fees for online payments are as follows:

  • E-Checks with a flat fee of $1.75 (reduced from a flat fee of $2.00) *
  • Major credit cards with a fee of 2.30% of the total transaction (reduced from 2.35%) *
  • Debit cards with a fee of $3.95 per transaction *
The Town’s vendor of 15 years is exiting the credit card processing business to concentrate on other areas of business. They will continue to support the transition to a new electronic payment processor.

The Office of the Receiver of Taxes, in conjunction with the Town’s Purchasing Department, developed a detailed listing of requirements needed to better service our taxpayers. Multiple proposals from qualified Electronic Payment Processors were received. After careful consideration and review, it was determined that CSG Forte offered the best solution.

With over 20 years of experience, CSG Forte offers the platform and expertise to assist in accepting and managing payments more efficiently. Their platform seamlessly adapts to meet evolving needs, while reducing complexity and cutting costs. With their experience, world-class technology, and vast ecosystem of partners, they have the capacity to process the level of transactions needed by our office and the taxpayers. CSG Forte’s Payments Platform-as-a-Service is used by more than 81,000 merchants and organizations across a variety of industries and government operations.

The Town of North Hempstead is already a client of CSG Forte. They are currently being used by the Town Clerk’s office, the Building Department, the Animal Shelter, and Parks and Recreation. This will assist with a smooth transition.

New York General Municipal Law requires people paying their property taxes by credit card to also pay the fees associated with the payment transaction. The fees go directly to the company managing our online payments, not to The Town of North Hempstead. The vendor keeps a fraction of the fees, with the remainder split between the credit card companies and payment processors. The Town does not profit from this service.

For more information, please visit www.northhempsteadny.gov or call 311 or (516) 869-6311.


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