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TONH Receives High Praise in Hofstra University Senior Transportation Survey


For Immediate Release                                                                                                                   Contact: Collin Nash or Sid Nathan
March 30, 2011                                                                                                                                                              (516) 869-7794

TONH Receives High Praise in Hofstra University Senior Transportation Survey

One Year Anniversary of Town’s Non-Medical Transportation Program

North Hempstead, NY—Coinciding with the first anniversary of North Hempstead’s non-emergency medical transportation program, a survey Hofstra University conducted on the initiative at the request of Supervisor Jon Kaiman and the North Hempstead Town Board found that respondents view it as an immeasurable help to seniors.

The Medical Transportation Satisfaction Survey was administered to a random sample of 177 Project Independence members who use the service, which is provided through North Hempstead’s Department of Services for the Aging in partnership with four private taxicab companies operating within the Town.

“As our senior population grows and constituents experience deep cuts in public transportation, our medical transportation program has taken on an even more crucial role in the Town,” Supervisor Kaiman said. “This survey is further proof of the dire need for the service.”

Following in the wake of a successful grocery shopping program, the Town launched the transportation program a year ago designed to provide low-cost transportation for seniors to non-emergency medical visits.

In terms of demographics, the average age of those using the program—most of whom (79 percent) are females—is 82.62 years old. Fifty seven percent of the respondents reported using an ambulatory device such as a cane, walker or wheelchair.

When it comes to the overall quality of the program, respondents reported “high” satisfaction. The ease of making appointments was “excellent.” 41.6 percent of them said, while 34.8 percent, 32.6 percent, 32.9 percent and 43.5 percent respectively reported that the promptness, friendliness, accommodation to the riders’ needs and overall quality of service is “excellent.”

For more information, please call 311 or if outside the Town, dial (516) TOWN-311.
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