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Town of North Hempstead’s 311 Call Center

About the 311 Call Center

The 311 Call Center was created in 2005 to be a centralized unit to answer inquiries from Town of North Hempstead constituents and has answered more than one million calls in that time.  311 Service Representatives are the first point of contact for anyone trying to reach various departments within the town.  Requests for service are entered into a work-order format and sent to the appropriate department for review and immediate processing.   Those work-orders are tracked to ensure that requests are completed and the constituent is satisfied.  

How to Reach 311 By Phone:

Residents can connect to Town Hall by dialing 311 from any phone. 
Not calling from within the Town?  No problem, just dial (516) TOWN-311 (869-6311) 

Call Center Hours

Monday - Friday: 7:30am - 7:30pm
Saturday:  10:00am - 6:00pm
Sunday: 10:00am - 5:00pm


311 Online


How to Reach 311 By Email:
Email feedback@northhempsteadny.gov